Customer Care and Complaint Handling

Step 1:


At HSS Training, we like to delight our customers and work hard to do so. However, if you don't feel that your training experience was everything it should have been, we'd like to know so that we can do something about it. The customer service team will be happy to discuss your concerns.

EMAIL

Complete our online form

to send an email to our
Customer Care Team.

We aim to respond to your email
within 2 hours of receipt.

PHONE

Call our team on

0845 605 0006

anytime between
08:00 - 17:30 Mon to Fri

FAX

Fax us on

0161 202 9971

We aim to respond to your email
within 2 hours of receipt.

POST

Write to us at

Customer Care
HSS Training, Oakland House,
Old Trafford, Manchester
M16 0PQ
 

When you call us, we will do our best to fix the problem whilst you are on the phone. If that isn't possible, we'll let you know what we're going to do to resolve it and keep you informed of our progress.

Step 2:


If at any time you're not satisfied with how your complaint has been dealt with, please tell our Managing Director by writing to the following address or email: mwinfield@hss.com.

Mark Winfield, HSS Training, Oakland House, Old Trafford, Manchester M16 0PQ.